Customer service is an essential aspect of public facilities management. It aims to meet the needs and aspirations of customers and beneficiaries and improve their overall experience. In regard to public facilities management, the Customer Service Division is responsible for providing effective and integrated support and assistance to customers. This service is the main link between the organization and customers.

Customer service in public facilities management includes many tasks and activities, such as receiving and dealing with complaints and inquiries quickly and effectively, providing advice and guidance to clients, providing technical support, managing bookings and appointments, and dealing with problems and crises that may arise. In addition, the Customer Service Division prepares and provides reports and analysis necessary to assess customer satisfaction and improve the quality of services provided.

The customer service in the public facilities management industry aims to achieve the highest levels of customer satisfaction, enhance trust and loyalty to public facilities, and build strong relationships and trust with customers, through the provision of high-quality services, and the effective communication with and good listening to the customers.

This Division’s main activities include:

Providing Customer Service Staff In Arabic & English

Training Customer Service Staff

Evaluating Customer Service Staff Performance Periodically