Quality Policy

Quality policy plays a significant role in public facilities management activities. This policy aims at achieving the highest quality in the provision of services and maintenance to public facilities, to meet clients’ needs and aspirations, and also exceed their expectations. quality is a key element contributing to improving user experience and increasing their satisfaction, in addition to enhancing the organization’s reputation and improving the effectiveness and efficiency of public facilities management, and also improving resource efficiency and balancing quality and cost.
The quality policy of public facilities management is based on several basic principles that are strictly followed, including focusing on analyzing clients and users’ needs and expectations, and the developing appropriate action plans to meet such needs, in addition to identifying the required quality standards and ensuring their continuous and consistent implementation through providing training and continuous education for staff to enhance their skills and knowledge of the latest practices in public facilities management and providing modern equipment and techniques to carry out maintenance and repair operations. These principles also include conducting periodic assessments and reviews to monitor the quality of services, identify and immediately repair weaknesses, and identify, enhance and develop strengths.